I am trying to apply for my ESTA, but every time I submit the payment, I get an error saying "The charge is suspected to be fraudulent. Call your bank to determine the problem. Alternatively, use a different debit or credit card."

I have contacted my bank, and they have advised that they cannot see any charge was even attempted, and they are not blocking any charges, so the problem must be the ESTA system. I have tried paying with a total of 4 different cards now, and none are working, I keep getting the same error. This is obviously an issue with the ESTA website.

Has anyone else had this problem?? How do I proceed? I cannot even call ESTA as I don't have an 'order number' yet. Does anyone have a contact phone number for them? I need to apply for this visa today in order to have it approved for my upcoming visit this week!

closed as unclear what you're asking by Mark Mayo May 14 at 6:43

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  • Can you try using a different web browser? – Traveller Mar 25 at 15:32
  • Or from a different location. Maybe your IP address is the problem. – badjohn Mar 25 at 15:36
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    Are you completely sure you are using the genuine ESTA site? – DJClayworth Mar 25 at 15:36
  • Do your credit card have any restriction to buy abroad? So, I will pay some like this using my Brazilian Credit card, I need to "say" to bank that I will pay some abroad. In my case, I can do it using the bank app... – Marcel P. Mar 25 at 16:19
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    Did you specifically call your bank's fraud department? I've had issues where the bank's regular staff have assured me that everything is fine but the fraud department could see that there was indeed something wrong and were able to fix it. – David Richerby Mar 25 at 17:32

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