My fiancé is currently on a bus coming to where I am but every time I go to search for the bus on the tracker, it shows that there are no results. I'm getting the schedule codes directly from his ticket so I'm not understanding why they aren't showing the bus. its frustrating me because I'm worried he won't be able to make it to where I am from where he's getting dropped off if he gets here too late.
It's hard to pinpoint the exact reason without more details. Here are some possible reasons.
Broken onboard tracker
If Greyhound doesn't have data from the tracker, for instance because it is broken, they will list the bus with this note:
We're sorry, but the expected times of arrival of this bus are currently unavailable. Scheduled times are below.
Different company operating the bus
The bus may not actually be run by Greyhound, rather by a partner company. It should be noted on the ticket if the bus is run by a partner. Some partner bus companies have their own tracking sites where you can track the bus, for example:
- Jefferson Lines https://www.jeffersonlines.com/bus-tracker/
- Adirondack / Pine Hill / New York Trailways https://trailwaysny.com/?vh_other_services=wheres-my-bus
Depending on what country the bus travelling in, Greyhound has different tracking sites: