My fiancé is currently on a bus coming to where I am but every time I go to search for the bus on the tracker, it shows that there are no results. I'm getting the schedule codes directly from his ticket so I'm not understanding why they aren't showing the bus. its frustrating me because I'm worried he won't be able to make it to where I am from where he's getting dropped off if he gets here too late.

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    What do Greyhound customer services say? – Traveller Mar 11 '19 at 21:18
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    Are you certain that you've read the ticket correctly? Can you post an image of it (with any identifying information blacked out, of course). – phoog Mar 11 '19 at 21:26
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    Did your fiance board a different bus? – Michael Hampton Mar 12 '19 at 3:26

It's hard to pinpoint the exact reason without more details. Here are some possible reasons.

Broken onboard tracker

If Greyhound doesn't have data from the tracker, for instance because it is broken, they will list the bus with this note:

We're sorry, but the expected times of arrival of this bus are currently unavailable. Scheduled times are below.

Different company operating the bus

The bus may not actually be run by Greyhound, rather by a partner company. It should be noted on the ticket if the bus is run by a partner. Some partner bus companies have their own tracking sites where you can track the bus, for example:

Different country

Depending on what country the bus travelling in, Greyhound has different tracking sites:

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  • Another possibility is that the tracking system on this particular bus is simply not working. – Nate Eldredge Apr 6 '19 at 18:59

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