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I am in India and I am trying to renew my 4G subscription with Jio. When doing so, I get the error "Payment failure - Your request for recharge cannot be processed at this time. Please try after some time" (see screenshot below). I get the error both using the app and using the website.

I started trying 24h ago, and I keep getting the same error message. Is there a way to go around it? I have two mastercards issued by European banks (Unicredit and N26).

enter image description here

  • What is a Jio account? Do they have a Help team you can contact? – Traveller Mar 9 at 11:55
  • Maybe try with a local Indian payment instrument. – nikhil Mar 9 at 12:01
  • @Traveller Jio is an national mobile service/cellular provider. – Sagar Mar 13 at 14:27
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The easiest way would be to go to a local street shop that works with Jio, pay in cash and have them renew/reload your account.

Shops should be easy to identify: you'll see their advertisement/billboard on shops that deal with them

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