I am in India and I am trying to renew my 4G subscription with Jio. When doing so, I get the error "Payment failure - Your request for recharge cannot be processed at this time. Please try after some time" (see screenshot below). I get the error both using the app and using the website.

I started trying 24h ago, and I keep getting the same error message. Is there a way to go around it? I have two mastercards issued by European banks (Unicredit and N26).

enter image description here

  • What is a Jio account? Do they have a Help team you can contact?
    – Traveller
    Mar 9, 2019 at 11:55
  • Maybe try with a local Indian payment instrument.
    – nikhil
    Mar 9, 2019 at 12:01
  • @Traveller Jio is an national mobile service/cellular provider. Mar 13, 2019 at 14:27

3 Answers 3


This error occurs in the MyJio app, try to recharge using the Jio website through an internet browser.


The easiest way would be to go to a local street shop that works with Jio, pay in cash and have them renew/reload your account.

Shops should be easy to identify: you'll see their advertisement/billboard on shops that deal with them


Foreign credit cards may not usually work for online cellular recharges. I tried with my Singapore credit card and was getting a similar failure. Switched to an Indian card and went fine.

You can approach a local shop to recharge by cash, or ask a local friend to help.

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