1

I am in India and I am trying to renew my 4G subscription with Jio. When doing so, I get the error "Payment failure - Your request for recharge cannot be processed at this time. Please try after some time" (see screenshot below). I get the error both using the app and using the website.

I started trying 24h ago, and I keep getting the same error message. Is there a way to go around it? I have two mastercards issued by European banks (Unicredit and N26).

enter image description here

|improve this question
  • What is a Jio account? Do they have a Help team you can contact? – Traveller Mar 9 '19 at 11:55
  • Maybe try with a local Indian payment instrument. – nikhil Mar 9 '19 at 12:01
  • @Traveller Jio is an national mobile service/cellular provider. – Sagar Mar 13 '19 at 14:27
1

This error occurs in the MyJio app, try to recharge using the Jio website through an internet browser.

|improve this answer
5

The easiest way would be to go to a local street shop that works with Jio, pay in cash and have them renew/reload your account.

Shops should be easy to identify: you'll see their advertisement/billboard on shops that deal with them

|improve this answer
1

Foreign credit cards may not usually work for online cellular recharges. I tried with my Singapore credit card and was getting a similar failure. Switched to an Indian card and went fine.

You can approach a local shop to recharge by cash, or ask a local friend to help.

|improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.