I was going back from Moscow - Amsterdam and had a connecting flight to London.
The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and as it was the last one the airline put me in a hotel to fly tomorrow.
When I landed initially, I already had the airlines application downloaded. On the top of my itinerary it says I was entitled to compensation by spending 10 Euro at any cafe or restaurant and it was valid for 24 hours. I activated it.
Around 10 hours later in the airport I place an order at the cafe after confirming I could use the compensation. When paying they said there was no money on the boarding pass and to go to my gate. When I got to my gate they said I couldn't get compensation because the plane didn't arrive 2 hours or more late.
I found this strange as it said on the app I was entitled the day before. Should I have pursued the matter further?
Airline was KLM.