I was going back from Moscow - Amsterdam and had a connecting flight to London.

The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and as it was the last one the airline put me in a hotel to fly tomorrow.

When I landed initially, I already had the airlines application downloaded. On the top of my itinerary it says I was entitled to compensation by spending 10 Euro at any cafe or restaurant and it was valid for 24 hours. I activated it.

Around 10 hours later in the airport I place an order at the cafe after confirming I could use the compensation. When paying they said there was no money on the boarding pass and to go to my gate. When I got to my gate they said I couldn't get compensation because the plane didn't arrive 2 hours or more late.

I found this strange as it said on the app I was entitled the day before. Should I have pursued the matter further?

Airline was KLM.

  • 2
    I believe you arrived at your final destination a lot more than two hours late if you had to stay overnight... What was the reason for the initial delay? You may be owed compensation on top what they owed you in assistance (hotel, meals, drinks...). – jcaron Feb 27 at 12:16
  • @jcaron the reason was snowy weather. But the lady said that the 2 hours isn’t for the whole journey just one flight – Daniil Manokhin Feb 27 at 15:11
  • Case law says otherwise. – jcaron Feb 27 at 19:55
  • @jcaron oh, can you please post an answer with relevant citations. Thanks – Daniil Manokhin Feb 27 at 19:57

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