I am applying for a UK tourist visa in the US, and I directly purchase the return label in the UPS rather than from the VFS, which I believe it's fine. But I just realized they might not accept "ground service" and I bought a UPS GROUND COMMERCIAL return label.

In their guidance for applying for the UK visa:

"To have your documents returned you must provide a fully addressed prepaid electronic shipping label (we cannot accept ground services and non-electronic waybills). Put your return shipping label and envelope inside the package, and keep a copy of the waybill for your records."

Did anybody have the same situation? Is that acceptable? Thank you.

  • 2
    Are you asking if the (pretty explicit) "we cannot accept ground services" in the guidance is wrong? Feb 20, 2019 at 19:30
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    Sorry for the late response, but I successfully received the passport and the visa. It seems like the type of return label does not matter.
    – Xu Liu
    Apr 8, 2019 at 16:41
  • @RoddyoftheFrozenPeas I don't see the word "ground" in the guidance. Has the guidance changed?
    – phoog
    Oct 6, 2020 at 15:30
  • It's in the question's quote, in parentheses: "we cannot accept ground services and non-electronic waybills" which is "in [the] guidance for applying for the UK visa". @phoog Oct 6, 2020 at 19:25
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    @RoddyoftheFrozenPeas aha, thank you, I don't know how I overlooked that. At any rate, the current text is "To have your passport or any other documents returned, you must provide a fully addressed UPS prepaid electronic shipping label as we cannot accept non-electronic shipping labels. You must your return shipping label is inside the package, and to keep a copy of the shipping label for your records," so it seems that they've corrected that apparent error, but not without introducing another error.
    – phoog
    Oct 6, 2020 at 20:04

1 Answer 1


Go return the label. You should be able to get a refund, as long as it has not been used to ship anything.

You can then get a 2nd Day Air or Next Day Air label.

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