Hi I booked a room through a online hotel site for 5 people and after I had booked it I found out that it stated that there would be all bunk beds It did not state that at the time only after the booking was made. I tried to cancelle the booking 15 mins later but the hotel would not refund me, he said that I should of phoned him first before booking, I explained that two off the people where pensioners and bunk beds would not be suitable but it made no difference.is there any way to get a refund?
put on hold as unclear what you're asking by Michael Hampton, Ali Awan, David Richerby, Giorgio, choster Feb 12 at 17:07
Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.