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I have a problem that I would like to get a second opinion on. I got myself a ticket plane from Frankfurt to Hanoi and back Hanoi to Frankfurt with AirChina through an online agency. Sadly, I will not be able to make the Frankfurt to Hanoi plane for personal reasons so I contracted the agency with a gentle question for a possibility of a refund of the Frankfurt to Hanoi part. Unfortunately, I wasn't successful, but fair enough, I tired!
Here's the real problem, surprisingly they also said that if I will not be able to use the Frankfurt to Hanoi part of my ticket my Hanoi to Frankfurt trip will be cancelled without any possibility for a refund. The return ticket was paid in full, it's obviously combined together under a single e-ticket with the flight numbers and reservation reference.
Have you ever heard about anything like it?
Please let me know Martin