How to complete the DS-160 when "Session timed out"

Question

I tried using the latest versions of safari and firefox (mac).

Everytime I try to complete the DS-160 I get a "Session timed out" error.

I can use my application number to login again, but I get a "session timed out" before I can send any new informations.

How to complete my DS-160 application ?

To clarify: Talking about the form on this page https://ceac.state.gov/genniv/

Have you tried using the browsers' "incognito" or "private" mode? That mode usually disables plugins, bypasses cached/saved data, and ignores cookies, so it's most like trying from a completely new computer. — Roddy of the Frozen Peas, Commented Feb 11, 2019 at 7:08
Had this when I was doing a US visa app form not long ago. It seemed to time out at 10? 20? minutes. Had to keep hitting save until it timed out, then go back in each time with my ref. Took FOREVER. Worst system. — Mark Mayo, Commented Feb 11, 2019 at 7:08
@RoddyoftheFrozenPeas i tried. Also made sure to disable all plugins — Antzi, Commented Feb 11, 2019 at 7:14
@MarkMayo I don’t even have time to input any information to save :( — Antzi, Commented Feb 11, 2019 at 7:25
I had an identical experience with Chrome and FF. To my surprise, MS Edge on Windows 10 succeeded in first attempt. Not a scientific experiment, just an anecdote, so take it with a grain of salt. — Vaibhav Garg, Commented Feb 14, 2019 at 4:37

Antzi · Accepted Answer · 2019-02-12 08:11:43Z

2

I succeeded using Vivaldi; a chromium based browser.

It uses a different engine than Safari or Firefox so that could've helped

answered Feb 12, 2019 at 1:46

Antzi

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Could you elaborate on why that would help, instead of just Chrome, or the ones suggested before?
– Mark Mayo
Commented Feb 12, 2019 at 7:32
@MarkMayo I think Chrome would've worked just the same. I did not try
– Antzi
Commented Feb 12, 2019 at 8:12
Had to switch from mac to windows machine and Internet Explorer, don't forget to keep saving, what a burden!!
– kisna
Commented Oct 18, 2019 at 17:57

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