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Does anyone know how I can get the extra baggage fee waived for materials I am taking to Uganda to a school/orphanage? I am the E.D. for a U.S. nonprofit, and it seems that we should be able to get some help with this, but I have no idea how to request this. A few years back I tried through Delta customer service, sending an email but got no response.

  • I don't know the answer, but a Google search on Delta community involvement found LaSandra Boykin, Lead Project Manager, Community Engagement, 404-715-3680 lasandra.boykin@delta.com – Giorgio Feb 10 at 20:54
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Delta Air Lines Baggage Waiver Process and Application

Delta Air Lines Baggage Waiver program waives the baggage fees and assists qualifying charitable organizations traveling on international humanitarian missions. This information is provided to help groups seeking consideration of this type of waiver.

Delta receives a large number of baggage waiver requests annually, and while they are all great causes, unfortunately we cannot approve them all. Please do not assume your waiver will be approved, but wait to receive a reply after submitting the necessary information in the application.

Baggage waiver requests must be submitted 14 business days prior to departure date but no more than 30 days in advance in order to be considered. In order to qualify for a baggage waiver exception your reservation must be paid in full and ticketed.

https://mobile.twitter.com/Delta/status/814509120078417920

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    The URL is not delta.com but conxport.com. Is there a way to verify that this site is legitimate, and that requests through this site actually reach Delta? – Nate Eldredge Feb 10 at 20:31
  • @NateEldredge You can check with Google. Deltas official Twitter account links to the website. I don’t know how they forward stuff to Delta however if Delta itself is saying use the website, I don’t have any reason to question further. – ThE iLlEgAl aLiEn Feb 10 at 21:30
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    A link to where "Delta itself is saying" that would go a long way. – Henning Makholm Feb 10 at 22:58

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