Does anyone know how I can get the extra baggage fee waived for materials I am taking to Uganda to a school/orphanage? I am the E.D. for a U.S. nonprofit, and it seems that we should be able to get some help with this, but I have no idea how to request this. A few years back I tried through Delta customer service, sending an email but got no response.

  • I don't know the answer, but a Google search on Delta community involvement found LaSandra Boykin, Lead Project Manager, Community Engagement, 404-715-3680 lasandra.boykin@delta.com
    – Giorgio
    Feb 10, 2019 at 20:54
  • A Delta gate manager said that the gate representatives cannot approve a waiver. She said that a request needs to be given to the HA dept. for possible approval. Aug 9 at 14:38

2 Answers 2


Delta Air Lines Baggage Waiver Process and Application

Delta Air Lines Baggage Waiver program waives the baggage fees and assists qualifying charitable organizations traveling on international humanitarian missions. This information is provided to help groups seeking consideration of this type of waiver.

Delta receives a large number of baggage waiver requests annually, and while they are all great causes, unfortunately we cannot approve them all. Please do not assume your waiver will be approved, but wait to receive a reply after submitting the necessary information in the application.

Baggage waiver requests must be submitted 14 business days prior to departure date but no more than 30 days in advance in order to be considered. In order to qualify for a baggage waiver exception your reservation must be paid in full and ticketed.



I have just called both Delta and KLM. I am traveling on a Delta/KLM flight to Malawi through Johannesburg. The answer I received is KLM does NOT offer waivers for humanitarian aid baggage.

  • 1
    Did Delta provide an answer as well?
    – JJJ
    May 10, 2019 at 18:39

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