I postponed a Ryanair flight by one week from 2013-01-28 to 2013-02-04 CET. This cost 50 EUR plus price difference, which I can see online on my credit card bill.
However, the Ryanair booking system somehow doesn't seem to have registered the change:
I did not get the usual confirmation email (not even in Gmail spam).
When I want to view my booking online, by entering my email address and flight data, Ryanair says that they find no information.
I still see the old booking (2013-01-28) online.
What can I do? If I call them via their hotline, do I get the money for the call back in case it is their mistake?
Of course, I already used the online form, but so far without reply.