2

Who is responsible for compensating me for my rebooked ticket to Istanbul? attachment My return ticket(see attachment) booked through Expedia UK on a single itinerary was on two different airlines. Aeromexico agent would not check my bag from Mexico through Amsterdam to my final destination...Istanbul, Turkey, on Turkish Airlines. He said they were not parter airlines. The flight was diverted and late arriving to Amsterdam and I had to pick up baggage to recheck on Turkish airlines (through passport control etc).Consequently, I missed my flight to Turkey and had to purchase an expensive ticket next day to get home. Expedia did not disclose on the ticket issues with two different airlines, but says Aeromexico is responsible. Aeromexico says they are not responsible to refund a flight on a different airline that it is Expedia UK's problem.

  • Some countries doesn't have clear 'sterile' transit option, USA being one. In that case you have to always recheck the baggage. – Anish Sheela Jan 16 at 8:45
  • 2
    What is your question? – Neusser Jan 16 at 9:17
  • 1
    @KeithLoughnane If the whole trip was effectively sold as a single ticket, then whoever issued that ticket is responsible for getting the passenger and their bags to their final destination timely. Now the issue is whether Expedia sold multiple tickets as if if were a single one without any notification, or if it was someone else. – jcaron Jan 17 at 10:45
  • 2
    Thank you for including the additional information. Could you share the 3 first digits of the ticket number? From you screenshot it looks like it's actually KLM who issued the ticket, but the ticket number prefix will confirm that. – jcaron Jan 17 at 12:50
  • 1
    Also, is there really a single ticket number? You masked quite a bit of text, aren't there multiple ticket numbers? How many travellers were there (there should be one ticket number per traveller if it was indeed a single airline booking). – jcaron Jan 17 at 15:37

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Browse other questions tagged or ask your own question.