Case :

  • Booking of flight ticket from Belgium to Namibia for family with minors in Jan 2018 for flight scheduled on Aug 1st 2018.
  • New regulation on birth certificates requirements for minor introduced by Namibian authorities on July 15th 2018 with activation date on August 1st. (short notice !)
  • Airline denied boarding to family on Aug 1st due to missing birth certificate.

Argument of airline : Passenger should in any case be aware of regulation.

Question : When a passenger books a flight on the website of the airline, is the airline responsible to warn the passenger if there is a regulation change on the required travel documents between the booking time and flight departure time ?

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