Can not obtain proof of ticket cancellation from Wizz Air

Question

I have cancelled my tickets for a Wizz Air flight. The refund is not the issue as "cancellation fees were higher than ticket price" and all that, but I need to have a cancellation confirmation in order to get some of that money via a travel insurance that I had made.

The thing is, I have received no such confirmation and a call center rep said that it "might arrive" in a week—that has also passed, and none arrived.

What else could I do to obtain said cancellation confirmation ?

Answer 1

Call them again and again every few days. Not much else you can do. To lower your costs, check the contact us page click See all centers and then search for +361 -- those are non-premium numbers and they can be called from any country.