My family and I planned to go on vacation but for some reason we need to cancel it. So I went online and cancelled our flight. When I was cancelling it it said that the cancellation fee was $500+, and when I finished cancelling it, I checked my receipt: now it is showing another charge of $750.
I figured that they have charge me for a total of $2400 and will refund $1037 only from the original booking fee of $1671.
I called the agency to confirm it and the agent said that basically from $1671 ticket they will only give me $300 back because they need to charge me of $500+ cancellation fee and $750 penalty.
Is this right?