My mum was in Brussels for the day and had her bag stolen with passport in it. She is due to fly out this coming Friday (1 week today) to New Zealand to spend Christmas with me.
The police assisted her with getting her back on the Eurostar from Brussels to London so she will be back in the UK without a passport to travel with next Friday.
I have made the appointment online and the first available appointment is Wednesday at 9:15 am. The website says:
1 week fast-track service for lost/stolen passports from the day of appointment
(i.e. would be a week from next Wednesday!!!!).
She has the following supporting documents/proof to take to the appointment on Wednesday:
- Copy of stolen passport
- Police Report - Brussels
- Proof of travel to NZ on Friday
Is there any way they will allow her to pay for an expedited service to get her passport that same day? (I've seen the other same day services they offer but not for this particular circumstance!)... Or will she be forced to abort her travel plans to fly to NZ for Christmas with me? #heartbreak.
I am so stressed out and I cannot seem to find anything on the government website where they address the issue of travelingbefore the 1-week fast-track service...
If anyone has been in this position or has any information to give me, I would be so grateful as I literally feel like I'm going to be sick.
Thank you and Merry Christmas.