I'll be flying with Air Canada this winter (domestic flight in Canada) for a ski trip.
From their website, we can see
Snowboards must be packed in a rigid and/or hard-shell case specifically designed for shipping
Does it mean we are not allowed to have ski / snowboard in a soft bag?
Note: we will be two persons, one snowboard, one pair of skis and the boots
Edit for clarification: my question was if I absolutly need a hard shell case, or they will refuse it. Someone (@DavidRicherby and @mkennedy) answered in the comment, it looks like it's just for insurance, lot of people travel without hard cases