My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a non technical problem (in EU passengers are entitled a compensation if the aircraft doesn't depart due to a technical fault, as noncritical it may be). Is there any reliable source out there where I can find out the real reason for a cancelled flight and use it as a proof?

  • Without a court order compelling them to release records, you will have little luck. – user 56513 Nov 20 '18 at 9:28
  • What makes you believe that? The mere fact your compensation was denied? – Relaxed Nov 20 '18 at 9:37
  • @Relaxed basically yes. If the compensation is granted then it is a technical fault 100%. if the compensation is denied it can either be a non-technical fault or a technical one – Gianluca Ghettini Nov 20 '18 at 9:43
  • ciao @GianlucaGhettini , here is a related question by another site member ! travel.stackexchange.com/questions/121738/… – Fattie Nov 20 '18 at 10:40
  • The basic 'rule' is that you are entitled to compensation according to the EU regulation if the airline could have prevented the delay. It is not relevant wether the cause was technical or non-technical. If the delay for example is caused or prolonged because the airline misses an assigned landing slot, they can likely not avoid compensation payment just because they blame it on 'air traffic congestion'. – Tor-Einar Jarnbjo Nov 20 '18 at 11:58

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