As the title suggests, why is that?
The hotels are not really new on booking.com, I randomly checked a few hotels and some were listed on booking.com at the end of 2016! we are now in November, 2018, and not a single review for any of the Cuban hotels to be found.

Is it simply the matter of no one ever having visited any of the hotels in Cuba through booking.com and hence no reviews, or am I missing something and there's another interesting reason behind this?

PS. I know about the ban on Cuba and the clash with the US, but booking.com is available for anyone with access to internet, not only to the US.

  • 1
    Interesting similar example from July tripadvisor.com/…. Could it be to protect identity of American travellers?
    – Traveller
    Nov 12, 2018 at 14:51

1 Answer 1


I've received a reply for Booking's Twitter profile on this matter:

Hi XXXXX, reviews for accommodations in Cuba are no longer displayed in order to comply to a local regulation. If you have more questions, feel free to contact us at any time.

Presumably by "local regulations" they mean the embargo placed on Cuba by the US.

  • 4
    Tripadvisor.com, a US company, is full of customer reviews for hotels in Havana, Cuba. The idea of a US prohibition isn't persuasive. Nov 15, 2018 at 0:27
  • 1
    I'm fairly sure the "local regulation" is actually coming from Cuba's side. Booking.com seems to have some sort of deal with Cuba that allows them the source inventory from Cuba. Other sites (e.g. Tripadvisor) aren't directly booking or sourcing properties through some Cuban agreement, so they aren't beholden to that. Nov 27, 2018 at 21:27
  • 1
    @user3761894 I wouldn't be surprised if Cuba wants to hide reviews since most hotels on the island are awful by Western standards.
    – JonathanReez
    Nov 27, 2018 at 22:22

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