Do not use that site.
It is most likely a scam to collect credit card information.
If you already booked there, you should:
- Check with your bank and see what transactions have been made.
- Check with the airline and see if a booking has actually been made in your name.
And if any of that does not check out: Block your credit cards immediately, and get in touch with law enforcement.
But even without much technical knowledge, you can do some sanity checks.
With this particular site:
- You already noticed the general "pushyness", as discussed above
- Agents cannot "hold down" prices by themselves
- They try really hard to get you into phone or chat.
- This makes no sense for a "normal" site. Having you talk to an agent costs more than an automated web transaction, so there is no reason why they should give you discount there.
- It makes sense for a scam site, as you can extract additional information from people, such as answers to security questions
- As said: No encryption enforced on the site.
- Note that the only way to see encryption is to look for the padlock in the browser bar. Information on the site itself has no value whatsoever.
- Strange search results.
- Air Canada always came first for my searches, and it seems that results are in alphabetical order by airline name.
- Prices, strangely, follow the same order.
- This means nonsensical results show up first (London to Paris via Chicago?)
- Some plausible routes don't get results at all
- Credit card details are submitted to their own servers, and not to a card processor.
- It is unlikely that any normal operation would want to do that.
- They can be submitted without encryption, which would violate even the most basic security precautions.
- Worst: I was able to make a "booking" with a randomly generated CC number and other random data. That would be impossible if they actually made an online transaction with the card network.
How to find reputable sites
- Use the ones you already know, or that are widely known (Expedia, booking.com)
- Check prices directly with the Airline
- Use a reputable price search (e.g. Google flights, kayak or skyscanner). If they send you to a booking agent, that site should be legit (though not necessarily nice, watch out for hidden fees)
- Use a travel agent that you know - which can save money for more complex setups
- If you're on the edge, use a payment method that doesn't reveal your information to the merchant (e.g. PayPal or Apple Pay)
If you find offers that are too good to be true - they probably are.