I stayed at a Hilton Garden Inn in Canada for 1 night at $150 CAD pre-tax. Shortly after my late arrival around 23:00 local time, I spotted some small red (not sure if this were blood) and orange stains on the bedclothes, which I reported to the front desk. The receptionist said that as the only person at the hotel postmidnight, she couldn't do anything, but would note my complaint. So I placed towels to cover the stains on the linen, and slept without the duvet.

The next day, nobody contacted me. I then stumbled on the Housekeeping Manager in the hallway, who amply apologized and offered a 15% discount after seeing the stains in my room.

Yet I'm uncertain how much discount is warranted? 15% feels too meager to me: is it?

closed as primarily opinion-based by user 56513, Giorgio, Newton, David Richerby, MJeffryes Oct 18 '18 at 15:56

Many good questions generate some degree of opinion based on expert experience, but answers to this question will tend to be almost entirely based on opinions, rather than facts, references, or specific expertise. If this question can be reworded to fit the rules in the help center, please edit the question.

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    You should call or e-mail the corporate customer service line with your complaint. Most hotels are franchises (and some are even operated by a third company under contract to the actual franchise owners) but headquarters has an interest in maintaining their brand. – user71659 Oct 18 '18 at 5:21
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    This is purely a matter of personal opinion, sorry. – David Richerby Oct 18 '18 at 15:47
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    Also, what's with the random links? Why do you think we need a link to Wikipedia's list of chain hotels, and dictionary definitions of two completely normal words? – David Richerby Oct 18 '18 at 15:49

Each company will be willing to offer different amounts and discounts depending on the situation, others will simply move you rooms. If the housekeeping manager has offered 15% that is probably what they offer as standard. Contact the company themselves, either online or by phone and explain the situation. If there is more discount to be had, they will be the ones to offer it (especially since the local hotels may not have the power to do this).

Customer support phone numbers and emails can be found here.

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