3

Often flights get delayed and connections are missed & passengers need to be rebooked. Sometimes hotels or meals are involved.

How do airline systems deal with who pays for the rebooking? e.g. I may have booked the ticket on Airline-A's website but the missed connection may be a flight of Airline-B but the delay responsible might have been on a prior flight run by Airline-C.

How are these things handled behind the scene. Just curious. Which airline-desk (A, B or C) would handle the rebooking and do they then bill the airline which had a delayed flight for the costs?

Is this all ad hoc, or are there universal rules in place for this sort of thing?

  • @Federico Thanks! I wasn't sure. My question was more along the lines of airline systems. But if Travel SE is indeed a better fit can someone move it there? – curious_cat Oct 15 '18 at 13:13
7

It is not ad hoc. Whatever bizarre situation you can imagine, it happens hundreds of times every day worldwide.

There is a carefully regulated system for airlines to transmit monies between each other, first formalised in the 1950s. Many airlines have contracts between them called "interline agreements". Without an interline agreement, it is not possible to purchase a ticket that allows connecting flights between the two airlines.

If airline A issued the ticket, then airline A needs to have a ticketing interline agreement with all the other carriers offering transportation on the ticket; this allows those airlines to accept a ticket issued by airline A as a valid and trustworthy financial document. All the major network airlines of the world have interline agreements with each other. Smaller, minor airlines have interline agreements where it is commercially beneficial. Some airlines like Ryanair or Southwest simply do not interline and are not part of the system.

These interline agreements also handle who pays for what and at what rate in what situations. They are generally commercial arrangements that are not public information.

Some carriers have very special and detailed arrangements, for instance, Delta and KLM, who work together very closely on the transatlantic routes. But the simplest arrangement is a standard document called a "Multilateral Interline Traffic Agreement" and is governed by IATA, the International Airline Transport Association. It deals with all the situations you discuss. There is a fixed rate for providing transportation to passengers from other carriers in emergency situations like overbooked flights or weather problems.

IATA also runs a clearing house. Each month, all the airlines present the ticket coupons issued by other carriers that they have collected by offering carriage to passengers under those tickets. There are other financial documents representing other kinds of transportation, debt and credit, as well. The clearing house works out a grand total of who owes what. So if AA owes BA $100m, and BA owes KL $70m, then the clearing house collects $100m from AA, and gives $30m of it to BA, and $70m to KL. This greatly simplifies the number of transactions that need to happen for everyone to get to the right amount.


Which airline-desk (A, B or C) would handle the rebooking and do they then bill the airline which had a delayed flight for the costs?

Under the IATA rules, the forwarding carrier (the one who transported you to the point where your journey is broken, or the one who should transport you next but is unable to do so) is responsible for re-ticketing you onto your next destination. In practice, most passengers will go to the desk of their next onward flight, and this is what is expected. Both airlines have power to revalidate or reissue your ticket accordingly.

  • The IATA rule for the ticket cost is actually very simple: whatever airline successfully transports the passenger receives the fare value of the segment(s) they fulfilled of the original interrupted ticket. – user71659 Oct 16 '18 at 1:05
  • Great Answer! Thanks. Is the standard IATA agreement available for reading? I'd be curious. – curious_cat Oct 16 '18 at 5:25
  • @user71659 So what if a delay on one airline causes a missed connection? Does the delay causing airline get the same value as it would have otherwise? – curious_cat Oct 16 '18 at 5:26
  • @curious_cat It doesn't matter, the concept is simply that whoever flies you on a segment, whether the originally booked airline or not, gets the money from that segment, at whatever value it was originally sold at. The goal isn't to punish anybody but to efficiently and fairly handle compensation between all 290 IATA airlines. – user71659 Oct 16 '18 at 5:46

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.