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I applied for an Irish visa a year ago. This was refused due to insufficient funds. We dropped the plan of travel then and did not make any appeal. Now when I try to apply and book an appointment I get the error message “the passport number is duplicate” and I am unable to make the payment or book an appointment.

What can I do?

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Contact the online visa applications system (AVATS) helpline http://www.inis.gov.ie/en/INIS/Pages/contact-visas

Describe your problem in detail and provide the following information: - Visa Application/Transaction Number assigned to your application - Full name on the application - Date of birth - Nationality - Passport number

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