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In the Winter Package hotel offer, one service provided to Horizon Club members is a "Purser service", without any explanation of what a purser is. Wikipedia's article on pursers only talks about pursers in the context of boats and aircraft, as does Wiktionary. In the context of hotels, what's a "purser"?

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    From a little Google searching, it doesn't look like this is a standard industry term. Indeed, the top hit for "hotel purser service" is a job posting for a Purser at that very same hotel, followed by lots of irrelevant hits. So maybe it's something that this particular hotel invented. But the job posting can give you some idea of what a Purser does at this hotel. – Nate Eldredge Sep 22 '18 at 1:02
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    @NateEldredge that sounds like an answer. – phoog Sep 22 '18 at 1:20
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From Nate's comment:

It doesn't look like this is a standard industry term. Indeed, the top hit for "hotel purser service" is a job posting for a Purser at that very same hotel, followed by lots of irrelevant hits. So maybe it's something that this particular hotel invented. But the job posting can give you some idea of what a Purser does at this hotel:

  • Prepares pre-registration and VIP reservations as well as pre arrival email.
  • Prepares arrival and ensures a smooth check-in and escort to guest room or lift as a minimum.
  • Obtains departure details from guests and updates relevant information in the computer.
  • Prior to guest departure sends an up-to-date copy of the bill
  • Maintains guest history
  • To assist colleagues with efficient and friendly Food and Beverage service. This includes set up and breakdown of the buffet, maintaining a clean and tidy Lounge, clearing & resetting tables
  • Ensures the immaculate physical appearance of the Lounge area
  • Sounds like a low-budget version of what some fancy hotels (eg. St Regis) call "butler service". – jpatokal May 13 at 4:45
  • Cruise ships have pursers, Check vliaison.in/hotel-operations-department.html for example. Chief Purser/Hotel Manager: The Chief Purser oversees the daily operations of all departments onboard a cruise ship except the deck, engine and entertainment departments. He supervises all staff and crew in pursers, housekeeping, and food and beverages departments. Also see princess.com/careers/shipboard-cruise-jobs/onboard-careers – chx May 13 at 8:59
  • That job description sounds like a general reception/lounge gofer with a grandiose title. – Henning Makholm May 13 at 15:00

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