I planned a trip from the 17. august to the 21. august to St. Petersburg and book this fligth via a broker with Ural Airlines.

My return-flight was delayed by one day (25 hours). Which means I am eligibel to damages like Hotel-Costs plus 400€ under EU-Law.

I tried writing them an email to: info@uralairlines.ru but it was returned a few days later as undeliverd.

Is there an Email-address or another easy way for me to get in contact with them?

  • 2
    Welcome to Travel.SE! Are you sure your return flight is covered by EU flight delay compensation rules? From the question I assumed the delayed flight occurred when you are travelling to Germany (according to your profile) using a Russian airline, which is not covered. If this is not the case can you please update the question?
    – B.Liu
    Sep 17, 2018 at 9:11
  • any flight from and to the EU is covered
    – NDDT
    Sep 17, 2018 at 9:18
  • 6
    I don't think that is correct. Any flights from the EU are indeed covered, but any flights to the EU carry an extra condition that the carrier has to be based in a EU member state in order to be covered. (Source: (EC) No 261/2004, Article 3, 1(b))
    – B.Liu
    Sep 17, 2018 at 9:23
  • Articel 3,1b just says that the flight has to end in a member-state and that under some conditions u can't claim damages if you received assistance (which doesn't apply to me)
    – NDDT
    Sep 17, 2018 at 9:33
  • 1
    If the airline is outside the EU and the delayed flight originated outside the EU, then the issue is outside of EU jurisdiction i believe. That said, as it's a return leg of a flight that originated inside the EU, maybe it counts.
    – zeocrash
    Sep 17, 2018 at 9:37

1 Answer 1


Can't find anything about claiming damages on their website, neither any hints of contacts on their English web site.

You could try Russian contact form. I would use Другое ("Other inquires") for the first drop-down and Претензии ("Claims") for the second.

Or you can phone them at +7-800-7700-262 or +7 (499) 920-22-52.

  • I send an email inquiring where to direct my claim with this contact form
    – NDDT
    Sep 17, 2018 at 9:23

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