I was told greyhound was not supposed to charge military personnel $20.00 charge for changing tickets. My son had a change to his orders and we had to change his bus tickets to a week later.
There are just two sets of terms and conditions for Greyhound tickets:
- Non-refundable but exchange but for $20 fee.
- Refundable and exchangeable for free.
It seems the military discount may be applicable to either type.
I had a look through their National Promotional Fares and Programs in the Passenger Fare Sales Manual (intended for their ticket agents' use). Page 9.5 on the military discount states:
REFUND: Standard refund policy applies
Since the refund and exchange policies are always linked and one of the two options above, it seems the fee would depend of the type of ticket purchased regardless of military discount.
and they all had the same type of refundable tickets booked for them
So it seems you should not have been charged the fee, if the tickets were indeed refundable.