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I was calling UK visa service VFS Global Bahrain (+44 20 3481 1736) to ask about my visa application progress. They asked for credit card information in order to charge for the call. However, when they asked me to enter credit card numbers, I could not get my card number through. It was always saying "please now enter the longer card number found on the front of your debit or credit card". I tried typing a wrong number and indeed they told me that the card number was invalid.

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    So, given your answer, it appears that the real question is "I didn't follow the instructions and it didn't work. What should I do?" and the answer is "Follow the instructions." Sep 9, 2018 at 10:06
  • No. The real answer is: Don't follow the instructions that don't apply here.
    – Code42
    Oct 5, 2018 at 6:33
  • Pressing hash wasn’t “an instruction that didn’t apply”: it wasn’t an instruction at all. The only instruction was to enter your card number. Oct 5, 2018 at 6:48

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Finally I found the solution: Unlike other calling services, their visa phone call does NOT accept # button after card number entry. You have to enter your card number without ending with a # and wait.

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    Did you mean to type "You have to enter your card number..."?
    – phoog
    Sep 7, 2018 at 22:27
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    @Dr_Hope In the U.K. the AI will typically say ‘enter your card number followed by #’ if you are required to end your card number input with this symbol
    – Traveller
    Sep 8, 2018 at 9:37
  • @phoog Ooops. Good catch! already edited. Thanks
    – Code42
    Sep 9, 2018 at 4:46
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    @Traveller in the US, one is frequently instructed to add that symbol, but it is often not required; it just bypasses a timer. It's natural therefore to assume that one can (or should) add it even if not told to.
    – phoog
    Sep 9, 2018 at 5:32
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    @phoog, In the US I've experienced number, pound and hash, although I'd got the impression hash-tagging had increased the occurrence of the latter. In the UK it's always 'hash' over the phone, for fairly obvious reasons.
    – origimbo
    Sep 9, 2018 at 6:08

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