With reference to this question (which had clearly stated conditions), I booked a roundtrip flight from Hungary to Tunisia on Air France and the departure flight was cancelled. They automatically placed me on a flight that leaves three hours earlier when no public transit is running.

To my knowledge the Conditions of Carriage do not specify whether this is acceptable. Am I entitled to a refund according to Air France or EU regulations?

  • 1
    How long between the change and the departure? – jcaron Aug 24 '18 at 21:34
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    In other words: How far in advance of the date of travel did the airline inform you about the change? – hmakholm left over Monica Aug 24 '18 at 22:21
  • Months, but apparently I learned that the time between change and departure is not relevant in this case. – EnglishTeacherEric Aug 26 '18 at 4:18

It turns out that EU regulations require that the customer be able to choose between rebooking or a refund when a flight is cancelled, a fact which the airlines conveniently obscured when automatically rebooking me. When I finally got a response, they immediately agreed and I found an Alitalia flight that was more convenient and cheaper anyhow.

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