We have invited a young Namibian student to speak at a software conference in Cardiff, UK. There are various flight options, none of them direct.
The young man walks with crutches, slowly, and finds it difficult to carry bags (a suitcase would be out of the question for him). He has never travelled by air before.
I think the best option is to get him to Cardiff Airport (CWL) where we can pick him up easily, though there are other options (all also involve international transfers).
Which airlines and airports have the best reputation for looking after disabled passengers (indeed are there any that are better avoided)?
What information should I provide to the airline (and how) to ensure that he will get the assistance he needs?
Is it possible or advisable to pay for additional assistance of this kind?
(Likely airlines on the route include KLM via Amsterdam and Qatar via Doha - there are more options via other airports but at the moment I think the advantages of a Cardiff arrival are significant).
An update: following advice received here, we booked the flights - WDH-AMS-CWL, which we selected because KLM and AMS are known quantities and the trip was shorter than alternatives.
The traveller was assisted at each airport on the way and when he returned.
He said he was looked after well, and the staff at the airports and the crew on the flights were helpful. He enjoyed the trip, and I feel much more confident now about organising something similar in the future