We have invited a young Namibian student to speak at a software conference in Cardiff, UK. There are various flight options, none of them direct.
The young man walks with crutches, slowly, and finds it difficult to carry bags (a suitcase would be out of the question for him). He has never travelled by air before.
I think the best option is to get him to Cardiff Airport (CWL) where we can pick him up easily, though there are other options (all also involve international transfers).
Which airlines and airports have the best reputation for looking after disabled passengers (indeed are there any that are better avoided)?
What information should I provide to the airline (and how) to ensure that he will get the assistance he needs?
Is it possible or advisable to pay for additional assistance of this kind?
(Likely airlines on the route include KLM via Amsterdam and Qatar via Doha - there are more options via other airports but at the moment I think the advantages of a Cardiff arrival are significant).