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I applied at the UK consulate in Chennai, India, for a visa for me, my spouse and our two children.

I stated that my yearly income was 2,000,000 and my total yearly income including other sources of income was 4,000,000. However, they refused my visa, saying that my monthly income was 200,000 INR and the other income was 400,000 INR. It looks like they misread the amounts.

Should I reapply? I called the UK customer care center (which charges £1.37 per minute) and had them send an enquiry to the Chennai consulate, but it will take 15 working days to get a reply.

I have to travel 10 days from today, as two other families are traveling with us. We have made our booking and even have paid for flights.

Is there any way to contact the UK consulate directly, or should I just reapply using the priority process which gets the decision in 5 days? The only contact source is though VFS, which is a third party.

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    If you monthly income was 20,00,000, how can your early income be 40,00,000? – mdd Aug 8 '18 at 18:47
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    I wonder if part of the problem is a confusion between English and Indian-style digit grouping. – Nate Eldredge Aug 8 '18 at 18:50
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    But I have to travel within 10 days from today as the rest of the 2 familys are traveling The UK embassy doesn't care about that. That's why they ask you apply way ahead of time, like two months. – user 56513 Aug 8 '18 at 18:53
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    Or should I just reapply in fast process which gets the result in 5 days ? That won't work. Once you have had a previous application refusal, fast tracking no longer works. They will handle your application just like a regular one. – user 56513 Aug 8 '18 at 18:55
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    It might help if you uploaded a copy of your refusal notice, with any personal information blacked out. – DJClayworth Aug 8 '18 at 18:56
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However, they refused my visa, saying that my monthly income was 2,00,000 INR and the other income was 4,00,000 INR. It looks like they misread the amounts.

Where do they say that? They clearly say per annum on the refusal letter and that means per year.

We don't even know how you answered those questions, It is also possible that you answered the questions incorrectly by mistake, making the reader assume that the 4 Million (or 400K as they read) that you mention is an additional income?

What were your answers to these questions literally?

How much do you earn from this job in a year?

Do you have another income or any savings?

How much money do you have in savings (in GBP)?

What is the total amount of money you spend each month

I don't mean to say its you who are wrong and they can't be, but that before you reapply you need to be sure of what you entered and double check it and only then point out someone's mistake in the additional notes section of the application. You can just open the PDF file that i'm sure you will already have of your application and see if the mistake was first on your end.

There is no problem with a comma or no comma, Once the application is saved in the system it does not list any commas in the numbers so this confusion has nothing to do with digit grouping.

Do not reapply until you are sure that the mistake is only on their end and not on yours. Otherwise you will unwittingly make the same mistake on your subsequent application.

And, as noted by @MadHatter below, you also need to explain the source of your other income. If you focus solely on saying that there was a mistake then you will get another refusal letter saying ok so we acknowledge you make 10 times more than that but you failed to specify the source of that money and your statements don't show the origins.

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    +1 from me. Note also that the refusal letter doesn't say the amount is inadequate; it says that your evidence does not add up ("the transactions shown do not correspond to your stated combined income"). We didn't see the evidence you provided, but you should look at it carefully yourself and see if it proves what you claim. – MadHatter Aug 9 '18 at 5:10
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    @MadHatter your point cannot be stressed enough. It should really be the first point in any answer: the refusal does not depend on the mistake in the income amount. Correcting that mistake and nothing else would probably lead to another refusal. – phoog Aug 9 '18 at 9:56
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    The refusal status clearly “200 thousand rupees per annum (per year) and 400 thousand rupees per annum from other income” while OP said his income was “2 million per year plus other income for a total of 4 million per year”, so two massive differences. It’s then obvious that the bank statements don’t match what they think his income is and look suspicious. – gnasher729 Aug 15 at 20:11

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