My wife is applying for a Schengen tourist visa through VFS for our honeymoon to Italy. Whenever we use the VAF login to fill in the application form we fill in the first page and click save or next page and a page comes up that says 'session expired'. We cannot return to the form and when we try to login again we have to wait an hour as our account gets locked.

Has anyone else experienced this or knows any way of stopping this from happening?

  • Either it's a bug in the VFS software, or you are just too slow in filling it out. Try writing up everyhing in some text program, and then when you start filling out the form just copy-paste everything quickly there. – deviantfan Jul 21 '18 at 13:35
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    If you use some script or ad blocker try to deactivate them. – Neusser Jul 21 '18 at 14:54
  • Im having the same problem. Any solution to this? – user83252 Aug 22 '18 at 13:39

For a technical issue or guidance, you would have to contact a VFS Global Helpline. If the centre through which you are applying does not have a local or direct contact, the UK centre gives the general emails:


The FAQs also note that you can escalate the issue if necessary:

What if I am not happy with the response I receive from the person on the helpline?

You can ask for the Manager on duty at any time during your enquiry if you are unhappy with the response you have received from the helpline. You may also share any feedback about the VFS Global experience (appreciation or complaint) visiting our Customer Experience page on this website

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