I ordered a World Trade Center ticket for 2 PM on a weekday, but now I won’t be able to make it until later that day (let’s say 3:30PM). Is it possible to use that same ticket for later that day?

  • To be clear, are you referring to the observation deck in 1WTC (One World Observatory) or to the National September 11 Memorial? – choster Jun 19 '18 at 18:55

Assuming you mean the One World Observatory, in the FAQ it says:

What if I arrive later than my entry time?

Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We strongly encourage you to arrive earlier than your scheduled time to avoid any delays.

Also, related to your question but not asked:

What is the refund policy? I never used my tickets.

There are no refunds or rain checks for your tickets – tickets must be used on the date/time listed on the ticket. However, if there is poor visibility, the See Forever Commitment ensures you can come on a good day.

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  • The 9/11 museum also has timed tickets. – choster Jun 19 '18 at 18:55
  • I confirm this is true after contacting customer service – Dylan Czenski Jun 19 '18 at 21:11

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