Procedure to get a new passport when only binding of the old passport is damaged

Question

I am an Indian citizen. The binding of my passport has been damaged and the cover is totally detached from the pages. None of the pages or the cover itself is damaged. All my details are intact.

I was traveling to USA and they refused me boarding due to this damaged passport. How can I get a new passport? I looked at the "damaged passport" section in the Passport Seva Kendra website but it looks like the options given there do not match the issue I am facing.

Answer 1

You were refused boarding due to the condition of your passport; that should be sufficient justification to request a re-issue of your passport.

The binding and cover are part of a passport's security features and while yours is not damaged beyond recognition, it is still not acceptable for its intended use, as you unfortunately discovered.