It was a trip from New York to Glasgow via London Heathrow on one 1 ticket from BA. New York to London arrived on time for the Glasgow flight. We were denied boarding for the second leg and BA offered 250 compensation for denied boarding regulation (admitted overbooking although we were checking in and bumped off) only within the UK, as it was not a delay but denied boarding and flight did go without us... Any ideas? Thanks.
A flight from LHR–GLA is within the EU and covers a distance of about 550 km. A passenger who is "bumped" from such a flight is due compensation, rebooking/reimbursement, and "assistance" under FCR 26/2004. According to these regulations, a passenger denied boarding for a flight of this distance is entitled to:
- EUR 250 cash compensation (half this amount if the passenger is offered an alternate flight that arrives within two hours of the original flight), and
- Your choice between reimbursement of your flight (and return to your point of origin); re-routing to your destination at the earliest possible time; or re-routing to your destination at a later time, subject to seat availability, and
- "Assistance", consisting of:
- Accommodation (if you are rebooked to travel the next day)
- Transport to your accommodation and return to the airport
- 2 telephone calls, telex, fax messages or emails
You can find more information about the EU regulations on the EU's website: Air passenger rights.