I chose the "pay at property" option while booking a hotel room on booking.com. Now I changed my decision to pay online, but couldn't find a way to do that.

On the "bookings" page, I see the following menu beside my booking.


Isn't it possible to pay online hereafter?


I have had great success with calling booking.com customer service directly. I would suggest doing this as they will be the best party to answer your question. It is usually a long hold time but worth the wait to speak with someone personally.

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    I have had good results when using e-mail, but I did not have the same kind of question. – Willeke Jun 7 '18 at 16:29
  • @Willeke, Leslie. Thanks for your suggestions. I posted the customer service's reply as an answer. – ahmedus Jun 8 '18 at 8:55

I sent a message to Booking.com customer service (via the "Get in touch" page) and their reply was approximately as follows.

If you would like to withdraw the entire payment of the facility from your credit card, please reply to this e-mail and send us your request.

Once we receive your prepayment request, we will share it with the premises and, if deemed appropriate, will be withdrawn from your credit card.

I was expecting a self-driven way to pay online, but it seems that there is not without contacting the customer service or the hotel.

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    That is the way Booking.com always works. You give your payment details, the hotel uses them to get the money. It is always their action as far as I have seen so far. There might be other methods but I have not seen them at their site. – Willeke Jun 8 '18 at 13:57
  • @Willeke I got it. Thanks for the information. – ahmedus Jun 8 '18 at 14:05

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