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What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got delayed more than 3 hours.

  • What airline(s) where involved? – jcaron May 30 '18 at 9:29
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    If both flights were operated and sold by the same EU airline, then the whole trip is considered, and you are due compensation as if it was a single BOS-MUC flight that was delayed more than 3 hours. If sold separately, or not an EU airline, then you can only consider the FRA-MUC flight. – jcaron May 30 '18 at 9:32
  • - Airline: Lufthansa - Both flights are bought as on ticket (BOS-MUC) from Lufthansa. - Technical problems in the flight was the reason for the delay. - Arrived in the destination (MUC) 4 hours late. - Lufthansa agreed to pay 250 Euros and I called them multiple time they say we only compensate based on the delayed flight and not the whole trip. – Moe May 30 '18 at 14:53
  • I made the experience that Lufthansa is extremely bad at shelling out compensations they clearly owe due to EU261. I recommend you insist on your compensation of 600EUR and keep copies of all your correspondence. If you come to no agreement and after some weeks you can contact at no cost to you the Schlichtungsstelle, see earlier answers of mine here and here. Good luck! – mts May 30 '18 at 20:13
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From http://www.altalex.eu/content/multi-leg-journeys-compensation-due-if-passenger-arrives-final-destination-3-hours-late

Multi-leg journeys: compensation due if passenger arrives to final destination 3 hours late

The case was referred to the CJEU by the German Supreme Court (Bundesgerichtshof), and concerned an Air France passenger who had flown from Germany to Asuncion (Paraguay) via Paris and Sao Paulo. Her first plane from Germany to Paris departed two and a half hours late; thus, she missed her connecting flight in Paris (so the air carrier booked another seat on a different flight to Sao Paulo later that day), and also missed the second connection to Asuncion in Sao Paulo. Therefore, she arrived at her final destination seven hours late, despite the first flight being only two and a half hours late.

The passenger claimed compensation under the Air Passenger Compensation Regulation (2004/261/EC), which sanctions that passengers who are delayed three or more hours are entitled to a compensation of €250, €400 or €600, depending on the delay and distance travelled and with a possibility of a 50% reduction for delays of less than 4 hours on journeys longer than 3,500 kilometers. The air carrier maintained that the above mentioned Regulation had to be interpreted differently, i.e. the three or more hours of delay were referred to each single leg of the journey, not to the time of arrival to the final destination.

The Bundesgerichtshof referred the question to the CJEU, asking to provide the correct interpretation. The Court affirmed that the Air Passenger Compensation Regulation referred to the scheduled time of arrival to the final destination, because providing a different interpretation would mean to discriminate between passengers facing identical inconveniences but travelling with direct flights rather than multi-leg journeys

(emphasis mine)

So if you had both legs on a single ticket on flights operated and marketed by Lufthansa, then the whole trip is considered as if it was a direct flight from origin to final destination, not each leg separately.

  • Thanks Jcaron, in the case above the first leg was delayed causing the inconveniences. In my case the first leg was okay, but the second leg got cancelled and by the time i arrived in my final destination it was 4 hours later. Would that be the same answer? – Moe May 30 '18 at 15:01
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Reading the REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004

https://www.aviationreg.ie/_fileupload/Image/Regulation%20EC261%202004.pdf

Article 7 states that:

Right to compensation

  1. Where reference is made to this Article, passengers shall receive compensation amounting to:

    • (a) EUR 250 for all flights of 1 500 kilometers or less;

    • (b) EUR 400 for all intra-Community flights of more than 1 500 kilometers, and for all other flights between 1 500 and 3 500 kilometers;

    • (c) EUR 600 for all flights not falling under (a) or (b).

In determining the distance, the basis shall be the last destination at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.

It states that the last destination at which the denial of boarding or cancellation happened shall be used to determine the distance!

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