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I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived in Paris over 3 hours late. The return train was over 1 hour late arriving.

I submitted a claim on that basis. My estimate was that I should get 75% 50% for the outward journey and 25% for the return.

I received an email today saying that they would pay 50% for the outward journey and nothing for the return.

Is my estimate correct and it is worth appealing?

Update

The tickets were bought online at SNCF.

SNCF compensation policy is sncf.com/fr/service-client/en-cas-de-retard/tgv-intercites

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    On what basis did you come to your "estimates"? – Moo Mar 28 '18 at 1:13
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The compensation of 25% for 1 hour delay and 50% for 2 hours delay do not accumulate in case of longer delays. So 50% for the outward journey is correct. However, if you arrived more than 1 hour late at your destination on your return, you should be eligible for a 25% refund for that part as well (keep in mind, that the delay at your destination counts, not the delay of a single train leg in your journey).

Edit: Above numbers are related to the European rules for delay compensations. However, SNCF offers a more detailed compensation scheme for TGV tickets. However, the information about that seem to be a bit contradicting between the different translations on the SNCF homepage. Following links indicate, that the G30 guarantee, which would offer 75% compensation for delays over 3 hours, is also valid for international tickets: https://www.sncf.com/fr/service-client/en-cas-de-retard/tgv-intercites https://en.oui.sncf/en/help-en/delay-train

According to the following link though, it seems to only apply to domestic TGV routes, while for international routes the compensation is similar to the EG rules: https://www.oui.sncf/aide/retard-de-votre-train-et-remboursement

  • the outbound leg was over 3hrs. Compensation for the return leg was ignored completely by SNCF – paul Mar 28 '18 at 5:43
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    Ah, in that case you may be right about the 75%, because SNCF grants more compensation than the EG rule mandates. According to sncf.com/fr/service-client/en-cas-de-retard/tgv-intercites for delays above 3 hours you should get 75% refund. What was the scheduled and the actual arrival in Paris? – dunni Mar 28 '18 at 5:49
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    As long as you used still TGV trains, the G30 guarantee should apply. If you used an ICE as replacement, then it doesn't apply and the EG rule would apply, which grants 50% for over 2 hours. – dunni Mar 28 '18 at 5:53
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    Here oui.sncf/aide/retard-de-votre-train-et-remboursement there's a dedicated part for international journeys that mentions a maximum of 50 % if more than 2 hours delay at arrival. – audionuma Mar 28 '18 at 5:54
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    @dunni Ok that seems to explain the situation. The trip Stuttgart - Mannheim was with an ICE. The whole trip was international. Guess I'll take the 50% offer. Thanks everyone – paul Mar 28 '18 at 5:57

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