I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived in Paris over 3 hours late. The return train was over 1 hour late arriving.
I submitted a claim on that basis. My estimate was that I should get
75% 50% for the outward journey and 25% for the return.
I received an email today saying that they would pay 50% for the outward journey and nothing for the return.
Is my estimate correct and it is worth appealing?
The tickets were bought online at SNCF.
SNCF compensation policy is sncf.com/fr/service-client/en-cas-de-retard/tgv-intercites