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On 8-8-2017, DL49 was delayed, causing me to miss my connection at JFK and arriving 6 hours late at final destination.

According to KLM, the delay was due to late arrival of the aircraft due to weather. Not true, the aircraft left the gate on time, but was on the runway for almost 1.5 hours, due to brakes needing to cool down. This information was given by the pilot.

What can I do to claim compensation?

closed as unclear what you're asking by Mark Mayo Jul 4 '18 at 2:48

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    I'd contact KLM directly: klm.com/travel/ca_en/customer_support/customer_support/… – Max Mar 20 '18 at 13:28
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    You might like to cross-post to Aviation to see if the brakes cooling story might be obviously not true. – David Aldridge Mar 20 '18 at 14:29
  • You can check out the historical data on Flightradar24 with a gold subscription. This will let you see the “official” departure / arrival times. You’ll also be able to look up the previous movement of the aircraft. Also where was the weather problem? I believe a recent case says that only the weather at the airports directly involved in the flight is an excuse. – jcaron Mar 20 '18 at 18:13
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    Do you mean "taxiway"? No plane would ever be allowed to be on a runway for 1.5 hours unless it was incapable of moving or being towed. Did the plane have a rejected takeoff? That's the usual reason for brakes needing to cool down. – Michael Hampton Mar 20 '18 at 21:54
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    TBH this seems like a rant disguised as a question. – fkraiem Mar 22 '18 at 18:01