I have two vouchers from AM, each good for a roundtrip flight to or from Mexico City. They expire March 1. AeroMexico says they can be redeemed by email or through an agent (there is no way to redeem them on the website or by phone). Last week I finally got the agent to make a reservation. I had 12 hours to pay the taxes. The person at the phone number listed said he couldn't process the payment, the office listed at 34th in Manhattan is now a travel agency, and of course when I emailed payment info to the agent who made the reservation, she did not respond (typically takes 1 - 4 days, doesn't work weekends). A few days earlier I even went out to JFK and waited several hours for some of their staff to come on shift, only to be told this can only be done by email. Basically, AeroMexico's vouchers seem like a scam. I am at wit's end.
What can I do to get them to honor the vouchers? I have been extremely flexible with dates, so that is not the issue.
Do I stand any chance of suing them in small claims in NY (given that they have an office at JFK)?