One of my baggage wheel was broken during a trip between GVA Geneva and LAS Las Vegas some days ago. One of its four wheels was ripped of and there was a hole in the hard-case.
My flight was a two-stop trip from GVA to LAS, stopping at LHR London Heathrow and DFW Dalls/Fort Worth.
I reported the broken wheel as soon as I noticed which was at the baggage recheck in Dallas, the employee at the desk told be I had to file a complaint at my final destination in Las Vegas which I did.
I was given the choice to have a replacement with some similar bags they had in the back or take a form to have my damage reimbursed later: I took the form and left without any extra information.
It looks way more aimed towards lost baggage than damaged one, but nevertheless I cannot figure out what I should have on the last page in the content description and bag row.
Do I have to list my 'old' broken baggage with the receipt from when I bought it years ago, or does this concern the new bag receipt that I will purchase as a replacement?
Note that only the baggage was damaged, no items were missing or damaged but the bag itself. I have a file number from the complaint I made at the airport and within the 45 days limit so this should not be a problem but I could not find any additional help on how to fill this in properly. Thanks!