I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were given some compensation.
I had a flight from Chicago to Newark- I got to Newark at 12:30 am so I had to wait 8 hours for my flight to London Heathrow, which I was fine with since I paid for that ticket. Albeit, when I got onto my 8:30 am flight, it was first delayed for about 3 hours and was then cancelled- we were told there would be another flight leaving at 7:30pm so we would have to wait.
We were also informed to go to the customer service desk, people were given food vouchers, I was speaking to some people who had just got there an hour before the flight and they even received $60 and a hotel. However when I informed the customer service team that I had already been there for 8 hours, they only offered me $20 worth of food vouchers- while others were given $60 and a hotel.
We ended up being boarded onto the plane at 8:30 pm even though we were supposed to leave at 7:30 pm and then we were delayed again and finally took off at around 11:30 pm. The reasons for all the delays were due to issues with the plane's brakes.
They have provided me with no compensation, I went on their website (united cares- united airlines) and filled out a form- almost 2 weeks later I have received no response.
Is there anything I can do? I just feel it's unfair that I was practically in the airport 23 hours- while others who were only there for an hour or two were actually compensated.