I just got back my passport via DHL, after waiting one week. When I opened the package, it contained only my passport with absolutely nothing else in it, and not even a refusal letter. I applied at the TLS visa application center in Rome, and it doesn't have even a single phone number to contact them and ask about my situation.
I'm confused now and I have an emergency situation to go to London. When I tried to ask on its website, it states that I have to wait almost 20 days for a response.
I paid almost 260€ for priority visa processing (non-settlement). I tried to ask a British consultant and they said they can't help. I called the Embassy and, after I explained my situation, they said that they don't have any contact information for TLS. TLS listed some phone numbers but they are all wrong.
I don't know what to do. How can I find out what has happened?