The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.

Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?

If the latter, where in Portugal should I apply for a compensation?

  • 2
    Yes, your situation seem to indicate you can collect compensation from your fellow travelers. You'll have to file a claim with the airline to get a determination.
    – DTRT
    Dec 28, 2017 at 18:19
  • 2
    @Johns-305 please don’t post the answer in the comments
    – Tim
    Dec 28, 2017 at 23:58
  • 8
    @Johns-305 - How does compensation from your fellow travelers work? You pass the hat and there's some kind of EU law that they have to put in some money? That's insanely messed up!
    – davidbak
    Dec 29, 2017 at 3:07
  • @davidbak The airline has to get the money from somewhere. It's either through higher fares or reduced employee benefits. Financially, it's actually good for the airline's management since the higher fares to cover compensation claims allow them to report higher revenue.
    – DTRT
    Dec 29, 2017 at 15:53
  • @Johns-305 - I thought I was making fun of a typo but I see you've brought an economist's POV to the question! (Quite properly, too, it's just somewhat more abstract than I'm used to on stackexchange...)
    – davidbak
    Dec 29, 2017 at 16:51

2 Answers 2


You are eligible for comensation under the European Union's EU261 compensation rules.

Your flight would classify as a "type 2" flight, which for a cancellation occurring less than 1 week before departure, resulting in an arrival delay of more than 3 hours, would be due €400 compensation, paid in cash (ie, not vouchers/discounts/etc).

You should contact the airline themselves to request this compensation.

  • thank you for your answer, I've been looking into flight categories, distance.to/LIS/VIE states 2305km, so it should qualify for category2?
    – Vickel
    Dec 28, 2017 at 18:29
  • 1
    You're right! I was looking at miles, not KM.
    – Doc
    Dec 28, 2017 at 18:33
  • I also found these guys: flightright.co.uk. have you had any experience with them?
    – Vickel
    Dec 28, 2017 at 18:34
  • 7
    I would suggest talking to the airline first. This is a very simple case, and they will likely pay without issues. If you use a 3rd party company they will take a cut of the payment (>25% in the case of the one you listed)
    – Doc
    Dec 28, 2017 at 19:29
  • 1
    I've just done as you said, TAP has a quite top-notch website and it was easy to claim the issue, lets see how they answer, will let you know, thanks for your help...
    – Vickel
    Dec 28, 2017 at 19:30

It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.

In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.

For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML

  • 1
    Does this answer add anything over the existing one by Doc from 7 months ago? Jul 25, 2018 at 9:16

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