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My brother has booked flights for my family using his credit card, and he is supposed to fly from another country. It is on Malindo Air and they asked for a copy of the passport of the person who purchased the tickets and an image of the front of his credit card.
Should we have also a letter from him, certifying that he purchased the tickets on our behalf?
Supply what the company has requested, because that's what they want.
A letter "certifying" the purchase is worthless, as anyone could write it - it wouldn't have any weight.
A passport is an official document, and the card photocopy is to ensure that the purchaser does have physical access to the card itself
