I purhcased tickets for my brother to come live with me. He is homeless, I have extra room, but not a lot of extra money. On one flight I accidentally used my own name instead of his. Flights are American Airlines, booking was done on Orbitz.
Long story short, Orbitz tells me it is a $200 fee to cancel and re-issue the ticket. Is there absolutely no recourse? It is going to put me in a bind either way. He will get as far as LA OR I can pay out what little money I have left.
Finally, are Airlines actually unable to change the name or are they unwilling to change the name? They give you a day or two to cancel with no penalty (and I wish that I had caught it in time), I still have 2 weeks before the flight, what is the big deal, is this just a means of generating revenue, taking advantage of someones mistakes?