I had a situation in Bangkok yesterday. I was coming with Finnair joined ticked Vilnius -> Helsinki -> Bangkok (landing 7.25) and then my own separate Bangkok Airlines flight (boarding 8.55) Bangkok -> Phnom Penh, which I bought through Expedia.
When I tried to do online check-in for Bangkok -> Phonm Penh on the Bangkok Airlines website, it showed my flight details ok, but it gave me an error instead of barcode, so I contacted Expedia online.
Your itinerary: 123456789
Thank you for getting in touch in regards to your booking for Bangkok Airways about the email confirmation.
This is to inform you that the flight reservation stands confirmed and paid for. I have sent the booking confirmation to your registered email address "xxxx". This email confirmation will serve as your electronic ticket.
When checking-in at the airport please carry a print out of the itinerary with the valid passport.
I hope you have an enjoyable holiday.
Expedia.co.th Customer Support
Website was giving an error like
there is an error in flight details please contact the booking agent. However on the Expedia itinerary it claimed that I don't need to do anything, just bring it printed to the flight, which I did...
The flight in Vilnius took off 40 minutes late and I barely made it to the Bangkok flight, which also departed late and landed at 8.05 in Bangkok, when it was supposed to be there at 7.25. However I managed to get to the boarding gate at 8.20, which was plenty of time.
When I gave the printed itinerary from Expedia at the gate, they were about to let me through, but then one girl decided to go ask someone at the desk, which was 5 minutes away. They then talked in Thai for another 10 minutes at the desk and said that I have missed my flight because gates are now closed at 8.40.
When I asked what the problem was, as I have paid for the tickets and arrived on time and all they needed to do just let me on the flight and be gone with it, she said that I was supposed to do the check-in 50 minutes before the flight and that if I wanted she could sell me another ticked at 11.30 (everything out of my pocket obviously). I replied that I would have to be a moron to fly Bangkok Airlines ever again after what they had just done to me then took my passport and went my way.
Who should I go after to have best chance of getting my money back?