This question may be out of bounds in this forum. I would be happy with a redirect to a different forum.

I've used Booking.com several times for booking stays and hotels. But recently I received several unsolicited emails via booking.com in connection to a booking made there at a place I never checked for a person I do not know.

I received a booking confirmation, followed by a no show notice, followed by a cancellation email by the property.

At first I rejected them as some sort of spammy mails. Later when I logged onto Booking.com I found the same place listed on my profile.

This was alarming to me. My login credentials are very secure and I make it a point to not store financial data on online platforms.

That means somehow someone else got hold of my login credentials and used it on the website.

I changed the password and set up 2FA.

I also reached out to the twitter handle for Booking.com, but so for they have been non-responsive.

How should I proceed?

closed as off-topic by Itai, o.m., Giorgio, CGCampbell, Ali Awan Nov 7 '17 at 17:53

  • This question does not appear to be about traveling within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 2
    Do not only use twitter, use the support/report a problem option to make them aware. Document which booking are real and which are "fake". – skymningen Nov 7 '17 at 10:09
  • 4
    I'm voting to close this question as off-topic because this is a support question and should really go directly to Booking.com – Itai Nov 7 '17 at 14:48

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