I have submitted the original offer letter of my employment along with the letters as supporting documents for a UK standard visitor visa from India. I have done it through VFS global. I received the visa but a few documents like the opening page of the offer letter are missing. Kindly help me. Is there any procedure to get them back?


The UKVI, in its Standard Visitor visa application process, states:

Any original documents you submit as part of your application will be sent back to you.

However, there are occasions when an original document may not be returned, such as when its validity is challenged.. Otherwise, the problem may lie with VHSGlobal, which manages the visa application centres in India, and through which you submit your application, supporting documents, and biometric data.

In such instances, first recourse would be making direct contact with the Visa Application Centre which handled the application. Rather than local contact information, VHSGlobal India web site links directly to the UKVI help desk information, a fee based service:

By phone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.

By email
Email UK Visas and Immigration.
Emails enquiries cost £5.48. You will not be charged for any follow-up emails about the same enquiry.

You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.

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