I need to give instructions to someone on how to get to the Rome Fiumicino (FCO) airport train station and get on the right train. I have never been to the airport, I do not have the option of going there in advance and I do not have the option of getting him in person. The person is a quite insecure 18-year old male. How do I convincingly give these instructions and how do I even know what to say?
Background I work as a Personal Assistant for a business owner. He is getting married in Italy very soon and has invited his family, friends and colleagues - including me.
I have booked flight and train tickets as well as hotel rooms for his entire family.
His sister, her husband and their son were supposed to fly to FCO and travel by train to Firenze where the wedding is. The son (18 years, quite insecure) is not able to go at the same time as them so he will be traveling one day later - alone. He is not completely comfortable with finding the correct train after getting off the plane so I agreed to assist him.
I was supposed to land in FCO the day before him and would use my 2 hours before the train left to take a video of the road from leaving the plane to entering the train (I know, very pedagogical).
However - I made a huge mistake with my own tickets. I am NOT landing in FCO, I am landing in CIA (Ciampino). Now I am not able to go to the airport before him and thus have no clue how to assist him.
He will be leaving tomorrow morning so the issue is urgent. Now I need to figure out how to:
- Guide him to the train
- Not freak him out (after all, the person guiding him making such a mistake is not comforting)
- Explain this in a manner that does make me look incompetent
What I've tried I have searched for maps of the airport but they are very overview-based, not in detail. I also searched for whether it is possible to have airport people pick him up but with no luck.
I even considered calling a cab company and asking them to go to the airport with a sign and follow him to the train station for €50, but that would require the son to have that in cash and I would reimburse him, an option which I do not like.
I really hope you can assist me on this as I really do not want to cause major issues with by boss' close family so close to his wedding (or ever, for that matter!)
Bonus All their tickets are booked 100% correctly - believe me, I've checked a thousand times now!! So it is not possible that there are issues in their tickets too. I have been so busy with booking their tickets that my own got deprioritized.
Also, this is not a normal part of my job description. All of my boss' travels are managed by a travel agency, but since this is private I got the job.